Tuesday, January 31, 2012

Interesting New Web Accessibility Suit Filed in Great Britain

See this press release from the Royal National Institute of Blind People.  It begins:
Leading sight loss charity the Royal National Institute of Blind People (RNIB) is taking legal action over low cost airline bmibaby's failure to ensure web access for blind and partially sighted customers. 
Bmibaby Ltd has failed to make vital changes to its website to allow customers with sight loss to use their online services instead of being forced to search for flights or make bookings via a call centre. Concerns were first raised in 2010 when RNIB was made aware of the problem through frustrated customers, no longer able to book flights through the bmibaby website. 
One of those customers is Alexandra from Loughborough, who is registered blind. She says: "I regularly need to book flights and had also wanted to book a surprise weekend away for my husband on one occasion, but was let down by the website. I didn't want to use the call centre as costs can mount up and I wanted the freedom to compare flights and prices before making a decision.

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