Why We Need A Better Law Than The Air Carrier Access Act

Read this story, watch the attached video, and explain to me why federal law should deny this family a meaningful remedy for the discrimination they seem to have experienced.  Note that the problem is both the weak remedies in the Air Carrier Access Act and the preemptive effect many courts have found that the federal laws in this area have on state laws, thus blocking effective state-law remedies for discrimination in airline service.  Maybe one of these people or these people can do something about this problem.